Nine Ways to Change People Without Giving Offense or Arousing Resentment

  • Begin with praise and honest appreciation.
  • Call attention to other people's mistakes indirectly.
  • Talk about your own mistakes first.
  • Ask questions instead of giving direct orders.
  • Let the other person save face.
  • Praise every improvement.
  • Give them a fine reputation to live up to.
  • Encourage them by making their faults seem easy to correct.
  • Make the other person happy about doing what you suggest.
Dale Carnegie